Producto Extras
Size guide
Our dresses come in relaxed, easy-fitting sizes from S/M to 4X, and most have an elasticated waist for comfort. You will find the length, the sizes available and the size our model wears in the description above. If you are between two sizes, we suggest the larger one. Our shoes are listed in US sizes 6 to 11. Still unsure? Email us at support@alessiafontaine.com and we will help you choose.
Shipping and delivery
Shipping is free on every order within Canada. Orders are processed in 1–3 business days and usually arrive within 7–14 business days. You will receive a tracking number by email as soon as your order ships.
Returns
You can return your order within 30 days of receiving it. Items must be unworn and in their original packaging. Return shipping is paid by the customer. To start a return, email support@alessiafontaine.com with your order number and we will send you the return address.
Care
Please follow the care instructions in the description above. As a general rule, wash on a gentle cycle or by hand and let the garment air dry.
The Alessia Fontaine Promise
Alessia Fontaine is for women who want to feel well dressed without the fuss. We choose elegant, comfortable pieces that suit real occasions, from a family dinner to an evening out. No passing trends and no complicated styling, just dresses and shoes you will reach for again.
Behind every order there is a real person. Write to us at support@alessiafontaine.com and we will reply within one business day.
Frequently Asked Questions
Do you offer free shipping?
Yes. Shipping is free on every order within Canada, with no minimum purchase.
How can I make sure it will fit me properly?
Each product page has a size guide, and the description lists the length and the size our model wears. Our dresses run from S/M to 4X and our shoes from size 6 to 11. If you are between two sizes, we suggest the larger one for comfort, and you can always write to us for advice before ordering.
How long does shipping take?
Orders are processed in 1–3 business days and usually arrive within 7–14 business days.
How do I track my order?
As soon as your order ships, you will receive an email with a tracking number so you can follow it to your door.
I have an issue with my order. How can I contact you?
Email us at support@alessiafontaine.com. We reply within one business day and will make it right.